FAQs

Size Selection Detailed size charts are available on every product page. We recommend reviewing these specifications carefully before finalizing your purchase to ensure a perfect fit.

Quality Assurance Each garment is handcrafted with meticulous attention to detail. We utilize only premium-grade fabrics, and every item undergoes a rigorous five-tier quality inspection process prior to dispatch.

Garment Care To preserve the integrity of the delicate Aari embroidery, we advise against machine washing. We recommend professional dry cleaning or a gentle hand wash to maintain the quality of your handcrafted outfit.

Customization Policy At this time, we do not offer bespoke or customized services. Our collections are available exclusively in our standard designs and sizes.

PAYMENT, SHIPPING, AND DELIVERY

Payment Methods We facilitate secure online transactions via our integrated payment gateway. We accept all major credit and debit cards, net banking, UPI, and digital wallets.

Order Fulfillment Timeline Orders are typically processed and dispatched within 5 to 7 business days. Please note that delivery timelines may vary based on product availability or unforeseen logistical circumstances.

Order Tracking While real-time tracking is not currently available on our website, we ensure all orders are dispatched within the stipulated timeframe. For urgent status updates, please contact us at aarivastraa@gmail.com.

Shipping Partners Domestic shipments are managed through premier courier services, including Delhivery and Blue Dart. International orders are fulfilled via DHL to ensure global reliability.

Partial Shipments Our standard procedure is to consolidate and ship all items together. If you receive a partial delivery, please notify our customer care team immediately at aarivastraa@gmail.com for prompt resolution.

Information Updates To amend your delivery address, contact number, or size for a pending order, please email aarivastraa@gmail.com with the subject line: “Order Number + Revised Information.” Modifications can only be processed if the order has not yet been dispatched.

EXCHANGES, REFUNDS, AND CANCELLATIONS

Exchange Policy Items that are unworn, unwashed, unaltered, and retain all original tags are eligible for return within 7 days of delivery. Approved refunds are issued via bank transfer within 15 business days. In the event of a manufacturing defect, clear photos or a video of the package being opened are required for verification.

Return Logistics Returns may be facilitated via a scheduled reverse pickup or by shipping the item directly to our facility:

  • Recipient: Aari Vastraa

  • Address: K-10, Dev Nandan Flat, Beside Chankiyapuri Bridge, Near Damru Circle, Ahmedabad - 380061

  • Contact: 7624002001

  • Note: All returns are subject to a final quality inspection before a request is processed.

Cancellations and Refunds Orders may be canceled within 24 hours of placement. Beyond this window, we follow our standard 7-day return policy for eligible items. For comprehensive details, please consult our full Return & Exchange Policy.

Customer Support For any further assistance, please reach out to our team at aarivastraa@gmail.com.